Privacy Policy

Last updated: 6 August 2025

OperPlan Qatar Tours ("we", "us", "our") operates this service to provide travel and tour services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our site or otherwise interact with our services. Our contact details are provided below if you have questions or requests about your personal data.

Contact and Company Information

OperPlan Qatar Tours
Office 4A, Building 14, Corniche West Street, Al Corniche District, Doha, Ad Dawhah, Qatar, P.O. Box 73862
Email: info@operplan.cyou

Information We Collect

We collect information that helps us provide travel planning, booking, and support services. Categories of information we collect include:

• Information you provide directly: name, contact details (email, phone), passport or identity details when required for bookings, payment information submitted to our payment processors, preferences, and special requests.
• Booking and travel details: itineraries, travel dates, reservations, supplier confirmations, and related correspondence.
• Communications: messages you send to us, feedback, surveys, and customer service interactions.
• Usage and device data: IP address, device identifiers, browser and operating system, pages viewed and interactions with our site, and analytics and performance data.
• Cookies and similar technologies: small data files and tracking technologies described below.

How We Use Your Information

We use personal data to operate and improve our services, manage bookings, and communicate with you. Typical uses include:

• Processing and managing bookings, requests, payments, and refunds.
• Communicating with you about reservations, updates, travel instructions, and customer support.
• Providing personalized recommendations and offers when you consent to receive marketing.
• Detecting and preventing fraud and ensuring the safety of our customers and staff.
• Complying with legal and regulatory obligations and responding to lawful requests from authorities.
• Improving and analyzing our services, including aggregated analytics and performance monitoring.

Legal Bases for Processing (where applicable)

Where data protection law applies, we rely on one or more of the following legal bases to process personal data: performance of a contract (to fulfill bookings), consent (for marketing communications and optional tracking), legitimate interests (to improve services, maintain security, and prevent fraud), and compliance with legal obligations.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the site, store your preferences, analyze usage, and provide personalized experiences. Types of cookies include:

• Essential: required for core functionality like bookings and security.
• Performance and analytics: used to understand site usage and improve performance.
• Functional: to remember preferences and provide enhanced features.
• Advertising: used by third parties to deliver relevant advertising where permitted.

You may control cookies through your browser settings and some third-party tools. Disabling certain cookies may affect the functionality of our site and services. To exercise choices about marketing cookies, contact us at info@operplan.cyou.

Third-Party Services and Disclosures

We share personal data with trusted third parties when necessary to provide our services, for example:

• Payment processors to handle transactions.
• Travel suppliers, accommodation providers, and transport partners to fulfill bookings.
• Service providers that support analytics, email delivery, and customer support.
• When required by law or to respond to lawful requests from public authorities.

Where personal data is transferred to third parties or across borders, we use appropriate safeguards such as contractual protections and, where applicable, recognized transfer mechanisms.

Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. For example, booking and transaction records may be retained for a period needed for accounting, tax, and regulatory requirements. When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies.

Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, update, restrict or object to processing, request deletion, and request portability of your information. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out prior to withdrawal.

To exercise your rights, contact us at info@operplan.cyou. We will respond to verified requests in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

International Transfers

Our operations involve transfers of data to countries that may have different data protection laws. When transfers occur, we use appropriate safeguards such as contractual clauses and data processing agreements to protect your personal data.

Security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we take reasonable measures to protect your information, no security system is completely foolproof and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children. We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us and we will take steps to delete such information where required by law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated date. Continued use of our service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

OperPlan Qatar Tours

Office 4A, Building 14, Corniche West Street, Al Corniche District, Doha, Ad Dawhah, Qatar, P.O. Box 73862

Email: info@operplan.cyou

This Privacy Policy is a general template and does not constitute legal advice. For specific legal guidance, consider seeking advice from a qualified professional.