Terms of Service

Last updated: 6 August 2025

These Terms of Service ("Terms") govern your use of services provided by OperPlan Qatar Tours ("we", "us", "our"). By accessing or using our site and booking services through our online platform, you agree to these Terms. If you do not agree, please do not use our services.

Our Services

We provide travel planning, guided tours, transportation arrangements, accommodation bookings, and related services. Descriptions of services, prices, and availability are provided on our site or through our customer support channels. Many services are performed by third-party suppliers; we act as an intermediary between you and those suppliers unless otherwise stated.

Acceptance and Booking

A booking is confirmed when you receive a booking confirmation from us. All bookings are subject to availability and any terms or conditions imposed by third-party suppliers. You must provide accurate information and ensure that names, passport details, and travel documents are correct. Failure to provide required information may result in cancellation or additional charges.

Payments, Fees, and Refunds

Payment terms vary by service. Payments are processed through third-party payment providers. You agree to pay all charges for services you book, including any applicable taxes, fees, and supplier charges. Refunds are subject to the cancellation and refund policies of the relevant service provider; additional company-specific terms may apply. Service fees, booking fees, and non-refundable deposits may be charged.

Cancellations and Changes

You may cancel or change a booking in accordance with the service-specific cancellation policy. We will make reasonable efforts to accommodate changes but cannot guarantee availability. We may cancel or alter services due to supplier constraints, safety concerns, weather, or other operational reasons. In such events, we will notify you and, when appropriate, offer alternatives, rebooking, or refunds according to applicable policies.

User Conduct and Responsibilities

You agree to use the service lawfully and to comply with all local rules and supplier requirements. Prohibited conduct includes providing false information, disruptive or abusive behavior, tampering with site functionality, or interfering with other users' experiences. You are responsible for obtaining required travel documents, visas, and vaccinations.

Third-Party Suppliers and Links

Many services involve third-party suppliers (hotels, carriers, guides). Terms imposed by those suppliers may apply in addition to these Terms. We may provide links to third-party websites that are not under our control; we are not responsible for their content, practices, or policies.

Intellectual Property

All content on our site, including text, images, logos, and materials, is owned or licensed by OperPlan Qatar Tours and protected by intellectual property laws. You may use site content for personal, non-commercial purposes only. Any other use, reproduction, or distribution without our prior written consent is prohibited.

Disclaimer and Limitation of Liability

Our services are provided "as is" and "as available." Except where required by applicable law, we disclaim all warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, our liability is limited to direct damages up to the amount you paid for the specific service; we are not liable for indirect, incidental, consequential, or punitive damages. Some jurisdictions may not allow limitation of liability; where such restrictions apply, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold OperPlan Qatar Tours and its officers, employees, and partners harmless from any claims, liabilities, losses, damages, and expenses (including legal fees) arising from your breach of these Terms or your negligent or willful acts or omissions.

Force Majeure

We are not responsible for delays, failures, or cancellations caused by events outside our reasonable control, including natural disasters, acts of government, labor disputes, pandemics, or supplier failures. In such events, we will work to mitigate impacts and assist affected customers where reasonably possible.

Termination and Suspension

We may suspend or terminate your access to services if you violate these Terms or for operational reasons. Termination does not relieve you of obligations incurred prior to termination.

Governing Law and Dispute Resolution

These Terms are a general template and do not constitute legal advice. Disputes should be raised with us first by contacting customer support. Any legal claims will be subject to applicable laws where the company operates and may be resolved through negotiation, mediation, or other dispute resolution methods. For specific legal guidance about local laws or dispute forums, seek advice from a qualified professional.

Changes to These Terms

We may update these Terms from time to time. When changes are made, we will post the updated Terms with a new date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have questions or concerns about these Terms or our services, please contact:

OperPlan Qatar Tours

Office 4A, Building 14, Corniche West Street, Al Corniche District, Doha, Ad Dawhah, Qatar, P.O. Box 73862

Email: info@operplan.cyou

These Terms are intended as a general-purpose agreement and are not a substitute for legal advice. For specific contractual or regulatory guidance, please consult a qualified legal professional.